*all support contracts subject to a fair use policy.
*Minimum term of 1 year, Hardware faults are not covered, but diagnosis is. In cases where hardware is at fault we will explain your options separately. To qualify for enrolment in the unlimited plan your computer must be enrolled from new, if you wish to enrol an existing computer that is not from new it must be less than 3 years old at the time of enrolment and have been subject to our PC Service at it's current rate. all contracts are for1 x computer additional computers may be added at the current contract rate. Reasonable usage policy applies.
Please note: if we have just serviced your computer you may be eligible to take out annual cover, please ask your technician.
For details and pricing click here.
We will check on your computer and fix any problems, the service is completely tailored for your computer and is carried out by one of our trained technicians, to see the full list of what is included and compare all of our services click here..
For details and pricing click here.
Remote support is when a technician, with your full permission, securely takes control of your computer via your broadband connection, while you watch.
No. Your computer is totally protected by a unique ID and password that changes after each session. There is no way to access your computer without permission and the unique password that only you can see.
At no point are any of your personal files accessed. You will be able to see what we are performing the whole time, It is totally safe, secured by military-grade encryption, and you are always in full control.